Terms and Conditions

Returns Policy
Warranty Terms and Conditions
Website Terms and Conditions
Privacy Policy
Disclaimer

Complaints

If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service. You can make a complaint by:

• Contacting us info@ptea.com.au or;
• Online chat through our website — use the Chat Now tab at the bottom right of your screen.

When making a complaint, please let us know the following information:

• Your Name and Email Address
• A brief description of the issue
• Order number, the product name and serial number, if applicable
• Date of purchase

We will respect our customers’ privacy in relation to any personal information given to us.