Terms and Conditions

Returns Policy
Warranty Terms and Conditions
Website Terms and Conditions
Privacy Policy


If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service. You can make a complaint by:
  • Contacting us info@ptea.com.au or;
  • Online chat through our website — use the Chat Now tab at the bottom right of your screen.
When making a complaint, please let us know the following information:
  • Your Name and Email Address
  • A brief description of the issue
  • Order number, the product name and serial number, if applicable
  • Date of purchase
We will respect our customers’ privacy in relation to any personal information given to us.


Sold Out