Terms of service

Returns Policy
Warranty Terms and Conditions
Website Terms and Conditions
Privacy Policy
Disclaimer
Complaints

If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service. You can make a complaint by:
Contacting us info@ptea.com.au or;
Online chat through our website — use the Chat Now tab at the bottom right of your screen.
When making a complaint, please let us know the following information:
Your Name and Email Address
A brief description of the issue
Order number, the product name and serial number, if applicable
Date of purchase
We will respect our customers’ privacy in relation to any personal information given to us.